The Wig Company
The Wig Company Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Wig Company has 2.3 star rating based on 109 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Usually good, Delivery, Good untill now.
Cons: Customer service and delivery, Not answering my emails, Poor customer service.Recent recommendations regarding this business are as follows: "Stay away.", "Buys beware 20% restocking fee", "Do not buy from here", "SPEAK WITH SOMEONE TO CONFIRM YOUR ORDER FIRST.", "Getting a Refund for a return is taking weeks! Can't get any definitive answer on when I can expect my money".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Wig Company has 2.3 star rating based on 109 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Usually good, Delivery, Good untill now.
Cons: Customer service and delivery, Not answering my emails, Poor customer service.Recent recommendations regarding this business are as follows: "Stay away.", "Buys beware 20% restocking fee", "Do not buy from here", "SPEAK WITH SOMEONE TO CONFIRM YOUR ORDER FIRST.", "Getting a Refund for a return is taking weeks! Can't get any definitive answer on when I can expect my money".
Most users ask The Wig Company for the refund as a solution to their issues.
Review authors value the most Discounts and Special Offers and Diversity of Products or Services. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Extremly slow exchange
- Good prices
- Poor description of the products
- Bad customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Stay away.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Unrealistic wigs
Company fixed the issue and I have been provided with product or service ordered. $39.00 refunded. 104.05 credited to my account to be used on future purchases.
- Cannot send clearance wigs back
Preferred solution: Full refund
User's recommendation: Buys beware 20% restocking fee
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStole my money DON’T TRUST THEM
I ordered a hair piece of the Wig Company website, after receiving it I realized it did not match my hair color. I followed the procedure for returning.
They have this EZ label which is basically they send you a label and you slap it back onto the package and send it off and theyll take the amount of the shipping off the refund. So I sent it out the day after I received it. Didnt hear any from the company for over a week. I emailed the customer service and they told me the return should be relieved to the by the end of that week.
Never heard anything about so I emailed them the following week and customer service said it would take 10-14 to process my return. I waited and no I got was sent to me. Then I receive a notification off of Klarna - I used Klarna to pay for the hair piece. On Klarna it states I was refunded $5.60.
Well my total price for this hair piece was about $35. I email customer service, mind you I still have received any confirmation email that they have processed my return and have sent a refund. I have been the one reaching out to them this entire time for communication with my return. I then get an email saying that it was $12.99 for the EZ label, I purchased a clip in bang literally should not be that much for such a small package, whatever though okay where is the rest?
Well they dont refund previous shipping payments either which I didnt see that anywhere on their returns page. So I paid $35 and only got $5.60 back. Save your money and skip this place.
They will do whatever they can to keep your money and frustrate you to the point you dont want to fight for it. Also terrible communication on their side of things.
- Many options on the website
- Upcharges on everything
- Terrible customer service
Preferred solution: Full refund
User's recommendation: Do not buy from here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lexington, KentuckyInferior wigs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fresno, CaliforniaChecking on the status of my order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPOOR CUSTOMER SERVICE AND WIGS LOW QUALITY NOW
HAVE BEEN DEALING WITH THIS COMPANY FOR 34 YEARS SERVICE VERY POOR TRINA IN CUSTOMER SERVICE DOES NOT CARE AND TAKE PRIDE IN HER JOB WIGS POOR QUALITY COMPARED TO WHAT THEY USED TO BE COMPANY SOLD OUT IN PENNSYLVANIA AND NOW IN KANSAS ORDERS USED TO SHIP THE SAME DAY NOW TAKES NEARLY A WEEK TO SHIP NO TRACKING NUMBER WAS PROVIDED DID NOT RECEIVE THE ORDER NOW ALL OF A SUDDEN A TRACKING AND SO CALL DELIVERED WHEN I WAS AT WORK TALLY IS VERY POOR QUALITY NETTING SEPARATED AND STRETCHES OUT REALLY FAST I WOULD NOT RECOMMEND THIS COMPANY AS THE WIGS ARE POOR QUALITY NOW WHEN THE OLD COMPANY SOLD OUT TALLY OPEN BOX WAS 12.00 NOW 59.00 THE OLD WIGS LASTED SEVERAL MONTHS LUCKILY I STOCKED UP ON THE OLD PRICING THESE NEW WIGS ARE PURE TRASH EXCUSES EXCUSES ON WHY THE ORDER WAS NOT SHIPPED IN A DAY OR SO REDICULOUS AT FIRST THEY SHIPPED BY COURIER I DID NOT MIND PAYING A HIGHER SHIPPING FOR THAT AS U GOT YOUR ORDER IN LESS THAN 5 DAYS TO CANADA 25.00 OR MORE NOW USA SHIPPING AND TAKES A MONTH TO GET AN ORDER I WOULD NOT SAY GOOD SERVICE IF U ARE LUCKY ENOUGH TO FIND THE OLDER WIGS AT A THRIFT STORE OR ON EBAY I WOULD SAY GO FOR IT NOT THE NEW POOR QUALITY ONES MADE VERY CHEAP NOT LIKE THE OLD ONES SAD AS EVERYONE ALWAYS COMMENTED HOW GOOD I LOOK FOR MY AGE THAT PEOPLE GUESS 20 + YEARS YOUNGER AND MOST DID NOT KNOW I WORE A WIG UNTIL I TOLD THEM MY ADVICE STAY CLEAR FROM THE COMPANY NOW SEEMS TO BE VERY UNDERSTAFFED AND NOT LOOKING OUT FOR THE CUSTOMERS BEST INTEREST JUST TO LINE THEIR POCKETS 34 YEARS OF BUYING DOWN THE DRAIN AS THEY DO NOT CARE SO STAY CLEAR ~!
- Nice wigs realistic some of them now
- Poor service poor quality and slow service
Preferred solution: quality wigs back not trashy ones and great customer service like it used to be and same day shipping
WORSE LOOKING WIG I HAVE EVER SEEN. LOOKS NOTHING LIKE THE ONE I ORDERED
User's recommendation: SPEAK WITH SOMEONE TO CONFIRM YOUR ORDER FIRST.
Return
- Have not been able to get a refund just excuses
Preferred solution: Full refund
User's recommendation: Getting a Refund for a return is taking weeks!!! Can't get any definitive answer on when I can expect my money
Rip-off!!
User's recommendation: Avoid the Wig Company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey overcharge for shipping and restock fees. I won't order from them again.
Ordered a wig from The Wig Company that didn't work for me, I used the return label and dropped it at the post office on May 11th. After 3 weeks I'm still waiting for my card to be credited (total price with tax and shipping was $177.27) Today I called...
they received the wig and I should see my card credited minus the cost of using the return label and the cost of restocking. Charged me over $60 for those fees.
- Charge too much for restocking returned item
User's recommendation: BEWARE of the fees with this company
To find out where my order I spent over $500.00 I want my Product
Preferred solution: Deliver product or service ordered
Canceled immediately after receiving confirmation
User's recommendation: Do not buy from Paula Young!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHaven't received my wig
- No pros
- Scammers
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShipping
- Good untill now
- Nonexistent customer service
- Havent received my wig at all
Preferred solution: Deliver product or service ordered
Checking when i might recei e my wig
Wanted to buy a wig
User's recommendation: Read the reviews before buying from this company.
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I agree. I just received my first and only wig today.
Total garbage. The wig felt like dry hay. Color was suppose to be blond and it was red and brown. Rides up in the back.
Didn't attempt to send back per the reviews.
Would NEVER recommend this company. It's going in the trash
Try reviewing the wig with pictures on their website.