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As a first time customer, this company sent me a wig that was in a crushed box and looked disheveled along with 6 other pieces that were pristine. I immediately contacted the company to report the unacceptable piece. I returned it only to receive it back (at my cost)...
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1.0
#1060838
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The Wig Company - I have a major complaint about these reviews
I have been a customer since the 1980's, and I don't have any complaints. Sometimes, I will order 9 wigs at a time, and only keep the ones I like. I never failed to get a credit on my statement. Once, I got scared, because when I opened the box, the tag fell off. It...
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Anonymous
Nora

Agreed! This is the #1 Wig Company in my opinion. They are the originals! Love this review.

Anonymous
jj

I have always had great customer service with TWC. if I don't like a wig, i send it back and they refund my money.They have always been very nice to me. I will always order fr...

4.4
I liked
  • That i am always treated fairly
#999375
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I contacted the company. I ordered a celebrity wig on aug 3rd and paid for 2 day shipping, $25. But I didn't receive the wig for a week. I was told because I ordered online. So I didn't get any help with the shipping refund. There is a 25% re stocking fee. I mailed the...
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Anonymous
Nora

This company does not keep celebrity brands in their warehouse, they order them from the celebrity warehouse after you place the order, and receive them within 2-3 days afterw...

1.3
I didn't like
  • Customer service and delivery
#1099858
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The Wig Company Wig Review

The Wig Company
#733956
Ordered wig. I didn't like it. It was sent back on October 17. It is now nov 13. Still have not received refund. It is funny to me when it was ordered. The money was taken out of my account. Now I can't get money back. You have had my last business.
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The Wig Company Wig Review

The Wig Company
#603936
I ordered a wig called Deja vu and returned it due to it being flawed. They only sent me part of a refund back saying it wasn't flawed when clearly it was. I'm not happy and don't advise anyone to buy from this company.
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This is a great company to order from. They are patient, helpful, knowledgeable, and most importantly, honest. Obviously if a wig smells like perfume or smoke or spray, they cant take it back! Common sense! It's also funny that; I can only imagine how many returns and...
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5.0
I liked
  • Always satisfied
#1117508
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Rep. said it was sent that day and came through postal service so I would receive it quickly in a couple of days since the company is in PA and so am I. Ordered it on a Thurs. and received it the next Thurs. The day after I ordered the wig, got a note from FedEx that...
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Anonymous
Nora

This sounds more like you should be angry with FedEx or USPS more so than TWC. You said they sent it out as soon as you ordered, as they are supposed to, and the mail carrier ...

1.0
I didn't like
  • Customer service and delivery
#1040381
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I received a wig I had ordered. The minute I opened the box it was the wrong color. Sent it back with tags and not worn. After almost a month after I returned it I asked where my refund was. They said the wig had been worn and that I would not be receiving a refund. I...
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1.3
#990465
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Placed 2 sep orders, total of 5 wigs and they screwed up both orders! 1st order back ordered never offered refund. 1 wig had right color number on box yet tag on wig different, we paid to return waited for correct one. Finally received. We returned 2 wigs, box was...
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1.0
Louisville, Ohio
I didn't like
  • Poor customer service
  • Orders incorrect
#901337
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I have ordered many wigs from TWC and returned several and have never had a problem. There Customer Service isn't the Best, but I have enjoyed several of their Wigs. The Major Complaint I have with TWC is that I depend a lot on Customer Reviews when purchasing a Wig....
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Anonymous
Susan F

You're absolutely right! I've tried to post a 3 star review, not all that bad but honest, on the web and it was denied. When I added a star and changed the wording, it was acc...

Le Roy, Illinois
#904011
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Ive been a customer for 17 years. I received a wig that was used, dirty and butchered. TWC refused to accept the return saying I was responsible. I sent directly to owner Karen. According to Karen I was not to be charged. Not true, the company is still trying to charge...
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Anonymous
Lolo

I have used this company for years, but perhaps never again. Two recently purchased wigs were beyond shabby when received. Cap size of one was irregular and hair fiber rough a...

2.3
#912110
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Contact The Wig Company

Mailing Address:
1387 McLaughlin Run Road Pittsburgh, PA 15241
Pittsburgh, PA 15241
Phone:
(800) 568-3499
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The Wig Company Products and Services

I returned a wig back in December 2015 in exchange for another color wig. I didn't receive the wig I ordered so I called to the company. I called at least 6-7 times to check on the order. Well, I always got a different answer when I should be receiving it. Today, I...
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#781980
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