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March 3rd 2019 or close to, I purchased two wigs from TWC (The Wig Company). I received the wigs and tried them on with my wig cap.

They were too small (despite the fact that I ordered the large), so I replaced them in their original packing, paper, nets with tags and labels intact and original boxes. Took them to UPS and returned them. On March 8th I got a letter that refused to refund my money (despite their guaranteed satisfaction claim) because they "determined the items were no longer in original factory condition". They implied I wore or altered the wigs, removed tags, possibly exposed to hairspray, cigarette smoke or perfume etc.

None of these things happened; patently untrue. So I wrote them a long letter via email and explained they were mistaken and may have gotten my order mixed up with someone else's since I returned the items in their original state. I called them on March 13th and spent 11 mins on hold with the robot stating "your wait time is 1 min" over and over. At 11 plus mins the call was dropped.

I thought it was a mistake so I called back again. The exact same thing happened, at 11 mins the call dropped. I was furious. So I waited a week or so expecting a response to my email.

None came. I went on their customer service website, and discovered it's under reconstruction to be back "better and more beautiful soon". What a crock. I am seeking my $70 plus dollars back and will not do business with this company again.

Help if you can. Thank you.

Reason of review: Poor customer service.

Monetary Loss: $70.

Preferred solution: Full refund.

The Wig Company Cons: There is no customer service on hold only to get cut off, Not answering my emails, Poor customer service.

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I ordered 2 wigs...Kept one and ret'd the other in less than a week. I have not been given credit for my re turn.

Now the website seems to be down.

Are they closed? Out of business?

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