I have ordered many wigs from TWC and returned several and have never had a problem. There Customer Service isn't the Best, but I have enjoyed several of their Wigs.
The Major Complaint I have with TWC is that I depend a lot on Customer Reviews when purchasing a Wig. With TWC you CANNOT go by their Reviews on Wigs because they only list the GOOD Reviews and DO NOT publish any Bad Reviews. This is why you will see a wig they have sold for Several years and should have many reviews - only has just a few.
They should really get Honest with the Reviews on their Wigs so that Customers have some idea of the Likes and Dislikes of a style.
Reason of review: Good quality.